Customers can use the centre to open a bank account and receive a debit card, credit card and cheque leaves on the spot, with existing ADCB Customers able to obtain instant replacements for lost credit or debit cards.
ADCB developed a new banking format, “Digital Financial Center”(DFC), an integrated platform that implements their brand loyalty program called Touchpoints, which rewards customers every time they benefit from banking services.
This revolutionary customer experience was created by Abu Dhabi based YAS Digital Media FZ LLC in conjunction with their JV shareholder Softec, a leading full service agency. The solution provides a digital bank that promotes and welcomes customers, reducing physical space, creating a seamless, perfect integration between the physical and digital dimensions.
Thanks to Orchestra, an Internet Of Things Platform with a powerful analytics dashboard, customers can now access to a free Wi-Fi connection and receive customized real time information, dealing with smart, interactive digital signage touch points. This allows bank releasing the employees from the traditional operational functions to focus on consulting and guiding users through a pre-defined educational phase of the Customer journey.