Effective wayfinding plays an important part in an optimized user experience. Imagine: it’s your first day at work, and you are trying to find a meeting room, or a customer or visitor gets lost on their way to an important meeting. It can cause stress, and if it gets really bad, it will influence their experience in the wrong way. Wayfinding is of course not only for customers or visitors, it can also help your own employees keep up with changing meetings and their locations. Overall, clear navigation in an office has many advantages. It improves your customer service and is more efficient than letting your staff guide people, it increases visitor satisfaction, and helps everyone arrive at a timely manner.
There are many ways to organize your wayfinding. In this article, we explain the most common ones, and let you know their advantages. Continue reading and find out how you can improve your user experience!
1. Dynamic wayfinding throughout the building
Employees, customers, visitors, there are always people on the move in an office building. Employees might be quite familiar with their surroundings, but for people who just started working, or for customers and visitors a workspace can feel like a maze. Dynamic wayfinding, especially at strategic locations in your company, can be the solution you are looking for. What do you think of an eye-catching screen at the elevators, guiding people to the right floor? Or arrows at a junction directing people where they need to go? With dynamic wayfinding, routes through the office can even be adjusted to unexpected situations. If an elevator breaks down, or an certain area is being cleaned, all wayfinding can adapt and still guide everyone to their destination.
2. Room screens to confirm the right location
Once employees, customers, or visitors arrive at their destination in your building, screens at the room can form a welcome confirmation. When it comes to meeting rooms, it prevents people from entering the wrong meeting, but even with ‘normal’ offices it can be useful. It gives a clear overview of who is in the room and why they are there. Touch screens even give the possibility to book a room at the spot. Even when factors such as location or organizer changes, real-time updates ensure all screens are always relevant.
3. Interactive kiosks make wayfinding easy
Wayfinding and room screens can be found throughout the company, but an interactive kiosk can be another wayfinding solution at for example the entrance of your building. On the kiosk, space management is clear, and booking a room is easy. Everyone can search for a room based on specific and multiple features. Information on a kiosk is, same as dynamic wayfinding and room screens, based on real-time data and is interactive. Especially for visitors and customers it can be useful, since it shows the way to your destination on the screen.
How can PADS4 help you create smart and dynamic wayfinding?
The PADS4 Wayfinding module has all the functionalities you need to organize dynamic wayfinding in and around your building. The module helps you with a clear orientation where building structure is visible at a glance, it gives an easy solution to searching for a space that fits the needs, and allows everyone to book any space instantly. PADS4 supports an immersive and interactive workspace experience, where every person in the office can find their way.
Would you like to know what PADS4 can do for you? Send us your questions, we gladly help you create a better user experience in your smart digital building!